At Mobility Co., we want you to feel confident in your purchase.
– Requests must be made within 7 days of delivery
– Items must be unused and in original condition
– Return transport costs may apply
This policy applies to change of mind returns only and does not limit your rights under Australian Consumer Law.
For health and safety reasons, some products cannot be returned once delivered or used.
This includes bathroom and toileting aids, personal hygiene products, and any item intended for direct personal use.
These items are non-returnable unless they are faulty or damaged.
If your product arrives faulty or damaged, please contact us as soon as possible.
We will assess the issue and arrange repair, replacement or refund in accordance with Australian Consumer Law.
Custom or made-to-order products may not be eligible for return unless faulty.
We always aim to resolve issues fairly, quickly and with care.
Email: sales@mobilityco.au
Phone: 1300 225 203