Most mobility equipment online is sold sight unseen, shipped in a box, and left at the door. That’s fine for a flag or a rain cover. It’s a harder way to choose a lift chair, an adjustable bed, or a scooter you’ll use every day.
Mobility Co’s real value isn’t any single feature. It’s the whole experience from first enquiry to long after delivery, and the support that keeps going once the equipment is in the home. The pricing is competitive, but that’s not the part people remember. Here’s how it works, and how it differs from buying online.
Inside our Cheltenham showroom, set up to feel like home rather than a clinic.
What matters when you buy
Mobility Co (Cheltenham showroom, Melbourne)
Buying online, sight unseen
The whole experience, start to finish
One team from first enquiry through trial, delivery, installation and ongoing support, so you’re guided the whole way and not left alone afterwards.
The transaction tends to end once the box arrives.
Try before you decide
Come in and properly try the main range: sit in the chair, test the bed, feel the difference. Appointments and walk-ins are never rushed and have no time limit.
Usually not possible. You judge from photos and specs.
A space that feels like home
A warm, deliberately non-clinical showroom set up like a home, so solutions suit the home rather than feeling like a hospital.
Not applicable.
Expert advice
Led by a specialist with around 8 years in assistive technology; honest guidance, and if a product isn’t right for you they’ll gladly point you elsewhere.
Usually a call centre or email, if anyone.
A carefully chosen range
A curated range of quality products to see and try, with access to thousands more if something specific is needed.
Long lists, little help working out what’s right.
Free in-home trial
Free, obligation-free in-home trials on the main range: lift chairs, scooters, power wheelchairs, adjustable beds and mattresses.
Rare. Returns are the usual fallback.
Delivery and installation
Delivered and installed across metropolitan Victoria, with a focus on Melbourne’s Bayside, East, South East and the Mornington Peninsula.
Flat-packed to your door. Assembly is yours.
Making room, and the old item
Furniture moved within the home to make space, free of charge. Removal of an old bed or recliner available for a fee.
Not offered.
Occupational therapist support
OT-informed advice, products set up for the person, and material explaining a product’s clinical benefit. The team also hosts CPD events, often run by OTs.
Generally none.
Funding help
Works with Support at Home (formerly Home Care Packages) and NDIS; NDIS registered and registered with dozens of Support at Home providers; compliant quotes usually within 24 hours, with product codes and specifications.
Typically a plain invoice. Funding is left to you.
After you buy
Warranty issues typically resolved by replacing the item, so little downtime; servicing and support on everything Mobility Co has sold.
Online support, often interstate or overseas.
Scooters chosen for stability
A focus on four-wheel scooters for everyday stability and confidence.
Three-wheel models widely sold online on price.
A dedicated therapist space
A space upstairs for visiting therapists: somewhere to stop between clients, make a coffee, or use a hot desk with wifi and a monitor.
Not applicable.
Australian, family owned
Yes.
Varies, and often not.
What our customers say
EXCELLENT
47 reviews
Lorraine Harley
1 week ago
RepOcean verifies that the original source of the review is Google.
Daylan was the most helpful
And delightful person to deal with .
He went above and beyond in his helpfulness and very knowledgeable - highly recommend !!
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Daylan has been fantastic . Found him on a Google search. Mums old recliner stopped working so we needed a quick fix. Thankfully Daylan was available to drop into the retirement home that mums lives in.
He was happy to come and see what she needed and went out of his way to bring a chair straight to mum that day to trial
It and then also delivered additional equipment .Daylan was Very responsive and had the right equipment for what she needed . Definitely recommend Dalyan for all your mobility equipment needs for prompt and efficient equipment , he went above and beyond . Thanks Daylan
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Very informative and prompt with delivery. Takes client personal needs and adjustments seriously. Took time to listen to what was needed. Appreciate that waste cardboard and plastic was taken away.
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So lovely to work with. Daylan was wonderful and made the process of getting multiple recliners in for my clients simple and seamless. Highly recommend!!
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I am an RN and an experienced Care Partner who was introduced to Daylan and Mobility Co earlier this year. They continue to be my first point of call and client satisfaction has never been better. Clients have nothing but positive things to say and really appreciate the in home trials. Cannot speak highly enough!
RepOcean verifies that the original source of the review is Google.
If you are looking for an equipment supplier specialising in low and mid cost AT - including recliners and pressure care cushions, then look no further than Mobility Co.
They are a lovely small business owned by a cute and lovely young couple.
They have a showroom downstairs and they have a workspace upstairs, which they allow mobile therapists to use when they are in transit, and seeking a place to make a cuppa/heat food and sit down to finish off some admin work!
Owner, Daylan is very responsive and has a wealth knowledge to help any buyer!
Customer car parking in the lot
RepOcean verifies that the original source of the review is Google.
As an OT, I cannot recommend Daylan and his team enough. They always go the extra mile to help out. Their product knowledge is outstanding, and they consistently provide all the right information and practical suggestions for what will suit best. They are super easy to communicate with and seamless to work alongside. Highly recommended!
RepOcean verifies that the original source of the review is Google.
We met our OT and Daylan at the extensive showroom in Cheltenham. From the minute my parents and I walked in the door, we felt like family. They genuinely cared about finding the best solutions for our needs. We ordered a recliner and a wheelchair and within two days, Daylan was personally delivering and installing everything. He is a super nice and caring person and made my parents feel comfortable and confident in what they were buying. It was a pleasure dealing with him and even nicer to be supporting a local family business. Thanks Daylan.
RepOcean verifies that the original source of the review is Google.
Daylan and the team at mobility co went above and beyond to help my Mum. They delivered, set up and followed up after delivery to ensure everything went smoothly. Highly recommend. Exceptional service and genuine care for the clients.
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As an OT who has worked with many different suppliers, Mobility Co really stands out. They have excellent product knowledge and combine this with genuine personal care of each client. Daylan and the team have been so wonderful to work with and are lovely people who are passionate about making a difference in the industry. Couldn’t recommend them highly enough!
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Daylan was extremely helpful, patient and so pleasant to deal with. His customer service was thoroughly outstanding, making my job of navigating My Aged Care for my mother so much easier.
It also was satisfying to support good people who own a small business. The attention to detail and follow up is second to none.
I highly recommend Mobility Co. They can really guide and assist you. Do yourself a favour!
RepOcean verifies that the original source of the review is Google.
Took my nan in to mobility co in Cheltenham to look at adjustable beds, Daylan gave her plenty of time to try a few and find the right one no pressure at all. They delivered it set it up and took the old bed away. Easy to deal with and way more helpful than a normal bed shop, good option for anyone in bayside.
RepOcean verifies that the original source of the review is Google.
Excellent, highly skillful team who understand the specific needs of the disabled and elderly. The furniture is very well engineered and the team is able to explain how to use their chairs and beds in a way which supports the huge varieties in people's individual needs and body shapes. I cannot recommend them highly enough.
RepOcean verifies that the original source of the review is Google.
My grandpa recently bought an electric mobility scooter from Mobility Co in Cheltenham, and he couldn't be happier.
He said the team was incredibly patient, friendly, and took the time to help him find the right mobility scooter for his needs and height. They answered all of his questions and explained the different options and what to look for and never made him feel rushed or pressured.
Seeing the range of scooter options in the showroom made it easy for him and mum to find the right scooter.
If you're looking for a mobility scooter in Melbourne, I'd definitely recommend visiting Mobility Co. The service was genuine, professional, and made the whole process easy for both my grandpa and our family.
RepOcean verifies that the original source of the review is Google.
Our family bought an adjustable bed and mobility scooter for my grandpa from Mobility Co and the whole experience was fantastic. Great showroom in Cheltenham, genuine advice with no pressure, and delivery and set up were sorted within days. Grandpa loves both, he's more comfortable at night and getting out and about again. Wouldn't hesitate to recommend them.
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We had an excellent experience with Mobility Co. Daylan was fantastic in helping my parents choose a mobility scooter, an adjustable bed, and a recliner. Nothing was too much trouble, and he truly went above and beyond to make the process easy for us. He even offered to bring equipment to us if getting to the showroom was difficult. When we visited the showroom, we were given plenty of time to try everything without feeling rushed, and the team made us feel very welcome by offering refreshments. The service didn't stop after the purchase. Daylan personally visited before delivery to check there were no access issues, and then came back afterwards to make sure everything was set up properly and to explain how to use the equipment again. The customer service was outstanding from start to finish. Daylan's kindness, patience, and genuine care made all the difference. We highly recommend Mobility Co to anyone looking for quality mobility equipment and exceptional service.
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Thank you to Daylan of Mobility Co. for his excellent service and kindness to my mum .
If you need any help in the mobility area I would definitely recommend visiting Mobility Co. in Moorabbin .
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Had an extremely nice experience today at Mobility Co. Took my 92yo friend to test ride-on scooters. The staff couldn't have been more attentive. Never rushed, which is very important to an older person. My friend and I would highly recommend this company.
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I had a fantastic experience with Mobility Co. The team was friendly, knowledgeable, and took the time to understand exactly what I needed without any pressure. Their customer service was outstanding, and they made the whole process easy and stress-free. The quality of their products is excellent, and they genuinely care about helping customers find the right solution. I highly recommend Mobility Co. to anyone looking for reliable mobility equipment and exceptional service. Thank you to the team for your professionalism and support!
RepOcean verifies that the original source of the review is Google.
Daylan Kempster from Mobility & Co has been absolutely incredible in helping our family relocate my in-laws to Australia and get everything set up for living with muscular dystrophy. His knowledge is outstanding, and he takes the time to explain everything so clearly, making sure we feel confident using each product and choosing what’s truly the right fit.
We’ve purchased a lift chair, an adjustable bed, motorised scooter and more, and every step felt supported and considered. Daylan is patient, thoughtful, and genuinely cares about getting the best outcome.
We also loved visiting the Cheltenham showroom, it has such a warm, non-clinical, homey feel, which made the whole experience even more comfortable.
We’re so grateful. Thank you, Daylan!
RepOcean verifies that the original source of the review is Google.
Really good experience with Mobility Co. We visited the showroom in Cheltenham and the team helped us choose the right mobility equipment for Mums house. Clear advice, easy delivery and great service from start to finish.
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Very pleased with the help we received from Daylan after purchasing a walker for my husband . Would certainly recommend Mobility Co if needed in the future .
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Daylan at Mobility Co. was very professional and nice to deal with. He worked well with my mother’s MyAgedCare provider and the OT who assessed her. I’m very grateful for the help and support.
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I first experienced meeting Dayan from Mobility.Co after I left hospital needing a shower chair and Daylan comes with the one which is just right for my needs, while talking to him after before he left I asked about a better cushion for my chair and he arrived with it yesterday and it’s perfect I then asked him about the protection for my legs while in the shower as the ones II had let the water in no matter how tight I pulled the Velcro straps Daylan immediately pulled out his phone and showed me a picture of the ones I wanted so I have asked him to get 2 for me.
Nothing is too much trouble for Daylan and he is very helpful and so friendly. Thank you very much Daylan you are a gem
RepOcean verifies that the original source of the review is Google.
We got a mobility scooter here for our grandma and had such a good experience. We had no idea what would suit her, but the team at the Cheltenham showroom were super helpful and made it really easy to figure out.
Really good option if you’re local and need a mobility scooter.
RepOcean verifies that the original source of the review is Google.
We visited the Cheltenham showroom to look at mobility scooters for my grandparents and ended up purchasing an adjustable bed as well.
Daylan looked after us incredibly well. He made us feel welcome from the moment we walked in — almost like we were guests in his home. He was patient, knowledgeable, and genuinely helpful throughout the whole process.
We had visited a few other stores before coming to Mobility Co, but their prices for the same brands were simply unbeatable.
Highly recommend the team at Mobility Co if you’re looking for honest service and great value.
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We visited the Mobility Co showroom in Cheltenham while preparing for my parents to move from the UK. We needed an adjustable bed, lift recliner chair and shower commode ready for when they arrived. The team explained the differences between the options and helped us choose products that suited my dad, especially as he’s quite tall.
Being able to try everything in the showroom made the process much easier, and they organised delivery and installation on short notice so everything was ready for my parents’ arrival. Highly recommend Mobility Co if you’re looking for adjustable beds or lift recliner chairs near Cheltenham or across Melbourne.
RepOcean verifies that the original source of the review is Google.
I would just like to say the help and guidance I have received from Daylan has been fantastic and I would recommend the company to anyone needing the support that I needed. He even help me setup my tv when I was sitting in a pool of wires and desperation. Very thankful.
Terry.
RepOcean verifies that the original source of the review is Google.
We bought a lift recliner chair for my dad from the Cheltenham showroom. Now he can sit and stand much easier and feels more comfortable. He uses it every day and it gives us less stress at home. Very happy with the chair and the service. Thank you.
RepOcean verifies that the original source of the review is Google.
Fantastic service from start to finish. The bed was delivered on time and the setup was handled professionally and efficiently. The instructions on how to use everything were clear and easy to follow.
Daylan was outstanding, friendly, knowledgeable, and took the time to make sure everything was working properly and that we were comfortable using the bed before leaving.
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Mobility Co. supported my family with finding the right chair for my elderly grandad who is now in a retirement home. They provided us with amazing customer service and a great quality product, thank you!
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We had a really good experience with Mobility Co. The team were super easy to work with and quick to respond. They also had a great private area for OT’s so I could get some extra work done between clients.
Trials and delivery were smooth and on time. We were both very happy.
Would definitely recommend and will be back, this is the new go to for me and my clients.
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Common questions
Is it better to try a mobility scooter or lift chair in person before buying?
For something you’ll use every day, yes. A lift chair, adjustable bed or scooter needs to suit your body, your home and how you move. At the Mobility Co showroom in Cheltenham you can try the main range properly, with no time limit, and get honest advice from a specialist. If you can’t get in, free obligation-free in-home trials are available on the main range: lift chairs, scooters, power wheelchairs, adjustable beds and mattresses.
What makes Mobility Co different from buying online?
The whole experience, start to finish. One team guides you from the first enquiry through trying the product, delivery and installation, and keeps supporting you long after. Pricing is competitive, but the lasting value is in the service, the honest advice, and knowing someone is there if you need them later.
Does Mobility Co deliver and install, and where?
Yes. Mobility Co delivers and installs across metropolitan Victoria, with a focus on Melbourne’s Bayside, East, South East and the Mornington Peninsula. The team can also move furniture within the home to make space at no charge, and remove an old bed or recliner for a fee.
How quickly can I get a quote from Mobility Co?
Compliant quotes are usually provided within 24 hours, with the product codes and specifications a funding plan or therapist needs.
Can Mobility Co help with NDIS or Support at Home funding?
Yes. Mobility Co works with Support at Home (formerly Home Care Packages) and NDIS. It is NDIS registered and registered with dozens of Support at Home providers, understands the funding guidelines, and can provide compliant quotes with product codes and specifications, plus material explaining a product’s clinical benefit for therapists and clients.
What happens if something goes wrong after I buy from Mobility Co?
Mobility Co offers after-sales support on everything it sells. Warranty issues are typically handled by replacing the product so there’s minimal delay, and servicing and support are available on products bought from Mobility Co.
Why does Mobility Co focus on four-wheel mobility scooters?
Four wheels give better everyday stability and confidence than three-wheel models, which is why Mobility Co focuses on them.
Does Mobility Co work with occupational therapists?
Yes. Therapists are welcome to bring clients in to trial products with no time pressure, ask ahead for specific products to be set up, and use a dedicated space upstairs between visits. Mobility Co provides OT-informed advice, clinical-benefit material, and regularly hosts CPD training events, often run by occupational therapists.
About the author. Reviewed by Daylan Kempster, owner of Mobility Co, with around eight years in assistive technology helping clients, occupational therapists and care managers choose the right equipment for the home.
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